Gartner really do not get it! I enjoyed Ken and Sheryl’s post over at Stardust and it prompted me to write. I think I can contribute a couple of points that I have not seen blogged elsewhere just now.
I usually have to wait two weeks for my 18 year old son to reply to my email. His presence on MSN nowadays is also erratic, but I know that I can get a near instantaneous reply via social sites like Myspace.
It is this generation that is now pouring out of higher education and into the workplace and of course they prefer to use the consumer web based tools because the work environments they are entering have been so slow to implement equivalent tools inside the firewall.
Another points is that the current workforce already finds that these tools are fun to use. How many companies can say that about their current CMS or KM tools?
I believe that by using tools like wikis, blogs and tagged person/skills finders, it is feasible now, for the first time, to do KM and as Euan Semple implies in his post, these things do not have to cost very much (perhaps lest than the cost of a few Gartner reports?).