Friday, November 30, 2007

Atlassian Steam into Europe

I have just returned from the Atlassian Amsterdam User Group meeting.
I give below my very rough notes of what happened:

Accenture Keynote: Michael Widjaja spoke. He stated that Gartner had placed enterprise wikis well to the right of the disillusionment area of the "hype - disillusionment - growth acceptance" bell-curve.

There is a company in Liverpool http://www.adaptavist.com/ who are very knowledgeable regarding Confluence - can build plug-ins etc. They are very busy at the moment.

Jeffrey Walker (Atlassian) Introductions, then: Josh Wold, pre-sales support, has moved from the US to London. Can now give us support in our time zone. 37% of Atlassian's business is in Europe. They will establish a office in Europe in the next few months. They are talking to a team of independent developers in Poland who know the Atlassian products very well. They are in discussions. I predict that this team will probably become the backbone of Atlassian’s European support.

Atlassian were established 5.5 years ago. They had a 1M turnover - now 25M. They now have around 8,500 customers. They aim to always keep their costs low and the costs of products low.

The largest Confluence wiki is at SAP with around 800,000 signed-up users. An interesting customer is Pixar Animation Studios. All film production PM meetings have a scribe keying into a wiki page.

New releases of Confluence will come every 8 - 12 weeks. Features due to arrive soon are: UI improvements for Attach / Insert while in Edit; a new super user role - Manager with more powers than Admin; sorting of gallery pictures; other UI-like drop-down menus; page ordering; an easy installer.

Expect to see many commercial 3rd party plug-ins.

SharePoint Connector, which provides for Cross Search, imbedding of a wiki page in SP, wiki links direct to SP and a single sign-on.

The "Builder" product from http://www.adaptavist.com/ has a tool that can turn an email archive item into a wiki page. We could use this to enable mail-in.

PIX Software produced a case study showing how a major bank had used JIRA as a large scale Bill Payment processor.

Atlassian are finding themselves adapting to the fact that their wiki is being used in the enterprise whereas at the start it was used in technical communities. This brings new requirements in the area of permission.

Lodovic Hirlimann from JOOST said that Confluence was used as their document repository globally. They found it very good for test cases and test results. They make extensive use of templates for page creation - using templates to auto-label pages. They use JIRA for their entire travel authorisation process!

Josh talked about uses for the wiki. He pointed to many case studies on their site such as BI reporting using charting plug-in.

Ideas that came from the floor: hold person-to-person brainstorming sessions involving senior managers. Get each of them to think of their (or their department's) 6 best successes / best practices then point them at a blank wiki page to write about them all.

On the wiki, build discussion trees / problem solving procedures.
Start CEO blogging using a personal space and the NEWS label. The CEO could make a physical desk visit to anyone who comments to give words of encouragement.

Use a Rate-this-page, digg style plug-in.

Second Life are big users of JIRA.

2 comments:

Jeffrey said...

Alek - Thanks for the blog and even better, thanks for coming and contributing. I blogged about the user group at www.radiowalker.com today: http://tinyurl.com/2yk9f6

One clarification, Atlassian has about 8,500 customers, not 85K! Wow, that would be impressive. See you next time. Tschuss and bedankt -- Jeffrey

Alek Lotoczko said...

Thanks Jeffrey (for the comment and for the User Group sessions. I found the day immensely informative and I came away with many ideas to be tried concerning Confluence and Jira).

I have corrected the number of Atlassian customers given in the post.